Blogpost removed
You may have landed on this blogpost by chance or because one of your friends has sent you here.
Yesterday, you would have seen a furious rant about a restaurant behaving dangerously in London's West End.
A long rambling letter written in the middle of the night, after a horrendous evening.
However, any of you who read my blog post will know that I promised to remove it on 3 conditions:
They update the menu to include dangerous allergens, they re-train staff to deal with life threatening situations & they apologise.
My main concern was that it would happen to somebody else.
I have just received an email from the head of the restaurant group agreeing to these conditions, so as far as I'm concerned the matter is closed.
So many of you have shown your support & I'm really grateful.
Who says Twitter can't be used for good, after all?!
.
Wow. Just wow.
ReplyDeleteHow awful... Disgusting way to treat their customers. I hope you put in a formal complaint? And NEVER grace them with your custom again!
ReplyDeleteGlad to hear he's ok, I have a friend with the same level of allergy and previous experiences have always been positive from the restaurants part - helpful and willing to go above and beyond to ensure my friends been ok.
ReplyDeleteCertainly won't be frequenting their establishment!
Quite frankly, their actions (or lack thereof) are unacceptable! The schoolboy rubbish is predictable.
ReplyDeleteI saw your tweet and wondered if you were going to name and shame - anyone should where the health of a customer is concerned and lack of care is obvious.
I'd go as far as writing a letter to the owner, but thats just me. Its easy to point out peanut traces on a menu!
N.
How awful! It's put me off trying it for sure. Minus ten for service. Dispicable behaviour.
ReplyDeleteSo angry, couldn't even spell properly! Sorry!
ReplyDeleteThat is something else! Glad he's ok x
ReplyDeleteMy god, what awful behaviour from the restaurant. Thank goodness D is OK. x
ReplyDeleteOH MY GOD!!! that is so bad Rose!! I will warn everyone I know, to stay away! How sad that some restaurants and their staff are now only driven by money and profits!!!
ReplyDeleteI hope he is okay! and you are okay! xxx
Maybe you should write a review on Tripadvisor so people will stay away from the place?
ReplyDeleteomg hun that is so awful, so horrible for you both too. u should write to time out and let them know. so bad. hope u r both feeling ok. i def will not be going there now.
ReplyDeletesj x
www.catandthechoir.blogspot.com
Absolutes shockers my little blogpony. I do hope the boy feels better in the a.m. Sure the fodder may have been lush, but so were the servants, eh.
ReplyDeleteShame one didn't have the wit to use one's own 999 beckoning device (or was it being used for tweeting/blogging/image capturing?) at the moment of cheque-out.
Love your work.
Timmy xx
I read this after a few friends linked it on Twitter and was outraged. I even retweeted it a couple of times and it certainly looks like the waiters here are very lazy if not to say callous. Having said that, why didn't you have a phone? Most of us do these days, it seems like a fairly sound investment.
ReplyDeleteJust to show the soundness of the investment: if you went to the owners of the restaurant for the address, they would have given it to you. But if you asked them for a phone, they could have thought you were chancers. I bet you they haven't seen someone without a phone for the last ten years.
It's probably time. Next time, D might not be so lucky.
P.S. The number is 999.
Will.
ReplyDeleteI did have a phone, in fact, my first instinct was to reach for my utterly useless little blackberry and call 999.
I fished around in my ridiculous handbag for a good few minutes before tossing it aside and grabbing a waiter.
I don't know if any of your friends or family have ever gone into anaphylactic shock?
Mine have, and I have in the past (I'm allergic to wasps).
Trust me when I say, it is one of the scariest things you will ever experience in your entire life.
Someone you love is sitting next to you with their throat closing, tongue swelling and quite literally dying infront of you.
It is your job in that moment to remain calm, collected and helpful.
I'm sure it's true, that had I run through the restaurant screaming for an owner to give me the address, I could indeed have called the ambulance myself and coherently relayed the information.
As it happens, I was sitting next to my boyfriend, stroking his neck as my knees trembled uncontrollably under the table.
The last time he had peanuts, he was in a coma for 2 weeks.
It took all my strength to keep it together and smile sweetly to the staff who were more concerned with my boyfriend's credit card than his life.
A matter of minutes can mean the difference between life & death.
Next time your in this situation, I would LOVE you to come back and let me know if you can remember your own name, never mind that of the restaurant!
Rose.
Well done you.
ReplyDeleteSee your point about the phones, I would have been a gibbering mess!
He's ok and that's all that matters.
People should take care commenting on young girl's blogs.
If you don't have anything nice to say, don't say it at all.
Oh my god! That's is absolutely awful! What a horrible thing to have happened. I don't blame you for writing this post - people need to be warned about places like this. I'm glad to hear that D is okay but it sounds like it could easily have been a very different evening. I can't believe that people would treat another human being with such disregard.
ReplyDeleteWell done for writing this post and I hope they feel the brunt of it
x
I'm shocked at this, just horrific. Glad to hear it ended ok, but i certainly won't be going to this restaurant!
ReplyDeleteKatie x
Maybe ask before ordering, I do when it comes to dairy regardless of what menu says
ReplyDeleteRose so sorry to hear about your terrible evening, and you are so right to make this post. Will, what the hell is your post, how can you be so rude after the evening Rose has had? Cut it out.
ReplyDeleteI hope you have a lovely weekend to make up for it Rose x
What an utter nightmare! Is it possible that your boyfriend could carry an epi-pen with him? I have been in a similar situation recently at an airport in Barcelona. I found a young man collapsed on a chair in anaphylatic shock. Even though I am a doctor myself, it took at least 5 minutes for anyone to answer my urgent request for emergency services.
ReplyDeleteWow that is awful! Good for you in naming and shaming but I would make an official complaint too. Check out if they have any accreditations from large restaurant organisations and take it up with them. I'm pretty sure there has to be procedures for emergency situations. Every restaurant I've worked in has had them, including an epi pen in the first aid kit. As you said, someone else might not be ok next time
ReplyDeletexxx
I am so sorry for you that you had to go through this - never mind waiting for the ambulance to arrive to settle the bill they should have had the good grace not to bill you at all; what on earth were they thinking making you pay for a meal that nearly killed your boyfriend! That's like running someone over and making them pay for the damage! I would definitely write an official complaint. Glad to hear your boyfriend is feeling better, must have been an awful ordeal for both of you. xxx
ReplyDeletepretty disgusting for a restaurant's staff to do this.. Particularly as it was their responsibility to mention if something has nuts in.. they should've put the customer's safety above all else. The price they pay is for a respected restaurant blogger to reveal how badly they reacted to the situation. A lesson they should learn. So well done for telling us about it.
ReplyDeleteCrikey, horrible experience for you both, but pardon my cynicism:
ReplyDelete- Japanese / Asian food uses peanuts quite often!
- If his allergy is that bad, you really do have your own responsibility to ensure there aren't any peanuts in anything you order. The restaurant certainly should make any danger foods clear, but you cannot and should not assume that they will do this. If his allergy is really that bad, you should check in the future. My step mother has a mild allergy and she checks *every* time for certain foods.
- Disgraceful that they didn't call an ambulance, but didn't either of you have a phone on you?
Sorry, but the blame lies with both the restaurant and yourselves on this one.
If you use Twitter, I've linked to your blog entry here: https://twitter.com/#!/jowie/status/129868069446238208 ... let's get it retweeted lots and boycott that awful restaurant!
ReplyDeleteWow. I'm actually seething with after reading this. It's just sickening, outrageous and far from condonable.
ReplyDeleteSorry to hear that you've had such a sour evening and thanks for speaking out about it!
Awful! They have a facebook page:
ReplyDeletehttp://www.facebook.com/pages/Senkai-Restaurant/223471347689580
Get voicing your complaints there!
Wow, thats terrible! I can't believe people could even be like that. I'm so upset for you but I'm very glad he's ok. Some people are idiots x
ReplyDeleteI read this and was really shocked. I have been to this restaurant a few times over past few weeks and LOVE it! Food is fab and staff are great - attentive, (sometimes overly) polite and knowledgable so this leaves me with a couple of niggling questions re your review which I just cannot fathom:
ReplyDeleteIF HE HAD A NUT ALLERGY SO SEVERE IT COULD CALL DEATH WHY DIDN'T YOU CHECK WHAT WAS IN WHAT YOU ARE EATING? (MOST ASAIN FOOD CONTAINS NUTS!!!!)
I'm not detracting from the fact your boyfriend had a reaction and is ill but this seems a little stupid? As for the ambulance I refuse to believe that anybody is mean enough to watch somebody suffer when ill and am wondering whether your version of events is in fact fully accurate?
Describing a waiter as pervy just adds to these doubts.......
Seems to me there is more than one side to blame here......
WHAT THE F*** !!!! Darling is he ok?- give him a big hug from me.. so terrifying! Oh my god the restaurant sounds like it's being run by animals!!
ReplyDeleteps. I'm strongly holding myself back from commenting on the unbelievably rude comment from 'anonymous' unnecessary to a degree!!
Thankyou everyone for all your support.
ReplyDeleteIt means a lot.
Alice, I'll pass your hug on!
Ignore the comment above, there will always be trolls! Xx
We read with great concern your recent blog posting concerning Senkai and in particular the incident regarding your boyfriend's peanut allergy.
ReplyDeleteWe are very relieved that your boyfriend is recovering and extremely sorry if you consider that the response from our staff was in any way inadequate. Clearly, this was an extremely distressing occasion for you and it is unacceptable that you felt that there may have been any deficiency in our reaction.
A member of staff was despatched immediately to call an ambulance as soon as we were informed that your boyfriend was not well. Unfortunately, the landline telephone is on a different floor to the main restaurant and so it may not have been apparent to you at the time that an ambulance had been called by a member of staff as a matter of urgency.
We sincerely regret if this information was not conveyed to you as clearly as it should have been at the time and apologise once again for any failing on our part.
Yours kindly
Senkai
I was going to respond to your email entitled "Not for publication" but as you've decided to publicly respond on my blog, I will too.
ReplyDelete1- There is absolutely no mention of peanuts on the menu.
2- I mentioned the peanut allergy to the waiter as I ordered.
3- Once the reaction started, I asked the waiter about the nuts, again. He shrugged and I had to ask him to go find out.
4- He told me there were no peanuts, and then changed his mind and said only peanut paste.
5- When I asked for the ambulance, I was told I would have to pay first.
My boyfriend and I eat out almost every single night of the week, with the exception of maybe once or twice a month.
We frequent nobu, zuma, hakkasan, every top-end asian restaurant in the city.
Never before have I seen this type of behaviour. Your staff are callous, rude, badly trained and inappropriate.
As I explained in the begging of my post, I do not like writing bad reviews, but the behaviour of your staff endangered the life of my boyfriend.
It is inexcusable and your response shows me that I did absolutely the right thing in posting it.
Thanks for the heads up!
ReplyDeleteI wont be trying this place to add to my sushi reviews.
Sounds like a horrid time. Hope your BF has recovered fully.
What a fucking embarrassing response from Senkai.
ReplyDeleteJust appoligise!
I posted earlier saying you should have checked first - which you didn't say you did earlier.
ReplyDeleteGlad you did, kind of restored my faith in humanity.
Chomsky once said "everyone assumes the ship has a captain", and you should never assume that there aren't any nuts.
Surprisingly, there were nuts, even after you checked; big, BIG shame on you Senkai.
Can only laugh at Senkai and the detrimental PR that is turning more and more potential customers away from the restaurant. Never has the phrase 'what goes around, comes around' been so fitting. Glad to say I wont be eating there any time soon! Now, wheres that reservation number for Nobu...
ReplyDeleteShocked. Glad he's ok and hope you're both not too traumatised.
ReplyDeleteWow, Doesnt sound like they will be in business long with such client relations......
ReplyDeleteDear Rose, Firstly I hope your partner is resting and I wish him all the best. Secondly I am very very glad that you wrote this post. I think it is very important to write about places that we should avoid. The whole experience on your arrival to this restaurant was already unpleasant and then it only got worse.
ReplyDeleteI would like to ask you for more critique in your posts. I adore your blog and often follow your recommendations hence I and I am sure many of us will be grateful for 'places to avoid'
I am very sorry you had to experience this awful scary moments and I can only hope it will never happen again.
I wish you all the best and please carry on your blogging mission as you are doing a fantastic job. Lots of Love M.
I'm so sorry to hear this ! Me and my boyfriend have peanut allergy as well, and we always have to be supercareful what food we are eating. Stuff like that should always be mentioned in the menu, or at least the staff should tell about ! I would be so angry and I can see where you are coming from. I hope your boyfriend will get better soon and nothing like this ever happens again. Take care, both of you.
ReplyDeleteThis was a good, honest blogpost and this is how it should be. I'm glad you told people about this place and how the staff behaves.
Sorry to hear about your bad experience. No matter how good the food is, service has got to be number 1 at a restaurant. Will definitely not be giving them a try!
ReplyDeleteI do hope your going to write an offical complaint..
ReplyDeleteThese staff are employed to look after customers needs, not to just take money from you. I'm pretty sure most high end resturants are regulated, i'd try and find out and report to them as they aren't treating customers fairly.
I'll re-tweet this post :) x
Hi Rose - I agree with you, I normally save my blog for positive but if you have an experience this bad I am so glad you posted this. I trust your restaurant reviews and have used them to book me and my boyfriend's anniversary this year! I also love Asian restaurants (fyi people only a very few, popular recipes contain peanuts - most authentic dishes do not. They are mostly used in fusion foods) and this is one I will be avoiding.
ReplyDeleteAs for the people who say you should ask about your allergy - no, I disagree. You can be seriously unwell if you eat the wrong food or even die. A restaurant is a place to be served and waited upon - it is what you pay for. Hence the menu and the staff should be fonts of knowledge. You should not have to ask - and if you do, the waiters should be sympathetic. I've been a waitress for 7 years and I would never behave like that. The fact they had the nerve to charge you is unreal.
Anyway I hope your fella is well and that you get a proper apology for this mess.
I hope they follow through with your suggestions and issue a proper apology. Glad to hear that it wasn't any worse!
ReplyDeleteI am an avid follower of your blog and love that you only review your positive experiences usually. However, I feel that this story needed to be shared.
ReplyDeletePoor customer service is something that is accepted far too readily in the UK. This restaurant endangered D's life and are continuing to not take responsibility for their actions which is inexcusable.
I think that the conditions that you have set to agree to remove the blog are more than generous. The fact that they have continued to backtrack makes their actions (or lack of) all the worse.
As a lover of Asian food I was looking forward to visiting this restaurant, I can assure you that I will be taking my custom elsewhere now.
I am glad to hear that D is on the mend and hope that you are ok following such a horrific ordeal.
Alyssa @Missy_Lyssy_Loo
As someone with a life-threatening peanut allergy too, this makes me sooo mad! especially as its so easy and preventable but people can be so lazy about it! It's like they don't realize you can die from it! I had almost the exact same thing happen to me at a breakfast place in Dublin where they put peanut butter in a smoothie (who does that and not list it with other 5 ingredients on the menu?) the staff were useless and didn't even apologize as I was sick in their bathroom and then rushed to the ER. I guess I was pampered growing up in the States where everything can be a lawsuit and so many people are allergic and thus peanuts are clearly labeled everywhere. Peanuts are even banned in public schools where kids have allergies. Damn. So sorry you guys had to go through that, especially since you took all the necessary precautions. maybe you should be his official peanut taster, and I would have thrown that damn credit card machine out the window. hugs, Liz
ReplyDeleteIf he's so allergic (last time went into a coma), why doesn't D just carry an epi-pen? (I do; it's not that big and enables you to control your own destiny.)
ReplyDeleteWe usually both carry epi-pens, but as anyone with an allergy can appreciate, sometimes you just forget!
ReplyDeleteIt's the same 'face palm' moment you feel when you forget your wallet!
Gosh; first of all, I'm glad to hear that your boyfriend is ok! I shan't be trying this restaurant, and I feel particularly strongly about this as I have some rather odd dietary requirements. I always find it sad to hear of somewhere that fails to deal with issues like this.
ReplyDeleteHi. My sis has the same allergy...it is always a struggle to get the precise information from waiters whether the meals do contain or not the peanuts. But having said that...I am appalled at the way these guys reacted. Thanks for sharing your experience.
ReplyDeleteTotally fair. I have a disorder which requires I take meds every day and sometimes I forget. It happens. You forgot the epi-pen. It happens.
ReplyDeleteSo what if you have a phone? Even if you had the presence of mind to call 999 yourself, no one should be shoving card machines into the face of someone going into anaphylactic shock, whether an ambulance is on the way or not.
Even if you didn't ask about nuts before your order, which you did, it should still be clearly listed on the menu. I mean, they list it on the packets of every damn thing you buy in a store, right?
Jus' sayin'.
To be honest, the first reaction upon reading that he realised something was wrong was 'Why didn't he check to make sure the food doesn't contain peanuts if he's such a heavy sufferer, if the menu didn't put any kind of info?!'
ReplyDeleteBut upon reading the atrocious reaction by the staff I forgot about that.
If I were you, I'd definitely would not remove this post. Just because they apologised it doesn't mean it won't happen again. You can't be sure the re-training will be a proper one and that they will list ALL the allergens on their menu.
Rose, I wouldn't worry about the trolls on here - have you not noticed that the most callous and tosspotty comments are coming from people who are too cowardly to put their own name against their drivel? Besides, they are obviously so perfect that they have never not forgotten their doorkeys, or left their mobile/oystercard/wallet at home (!)
ReplyDeleteI am so relived to hear that D is on the mend, I had worked as a waitress for 8 years, and when upselling, turning tables and getting bills paid take presedence over ensuring customers have an enjoyable and memorable evening, I knew it was time to pack it in, and reading blogs and posts such as this make me feel so sad.
I have shared this xx
I think a formal complaint to the restaurant licensing authority in Westminster is in order, they seem to have broken a few Health and Safety as well as licensing requirements in the handling of this.
ReplyDeleteOh, and the way you were spoken to when entering the restaurant... just turn around and leave after mentioning why to the manager... that was bad enough!
Good on you Rose.
ReplyDeleteHad a reaction in a well known small-chain Thai restaurant based in London. It's bloody scary, and absolutely worse each time you react. I'd also forgotten my epi-pen (!!), but at the end of the day it just fights the reaction for a certain amount of time, you still absolutely need to get to a hospital.
I'd done the same thing, ordered a salad, looked for any icons indicating nuts, there were none so went ahead and ordered. Within seconds that ominous feeling had started and I realised what I thought was dried shrimp sprinkled on top was in fact peanuts (it did taste great). Why do restaurants do this!?! I know they can't list every ingredient, but you'd think by now they'd have the intelligence to include whether it has a increasingly common allergen such as nut or not. It's not 1982 anymore, we all know about this now and if you're running a food business, you absolutely should take it seriously and know about it.
When these businesses open they should have to sign up to some sort of code where they do indicate allergens clearly, as is happening on food packaging now. They all get a visit from the Council ensuring the right hygiene standards are in place - how about this be given more importance?
I too received a hugely defensive response to my anaphylactic shock by the restaurant, saying I hadn't told them. I had eaten there many times before and not had a reaction, always always check the menu carefully, of course I didn't really care at this point as I was petrified. Luckily, I was with a doctor friend and another friend who ran upstairs to ask if anyone had an epi-pen, luckily a girl on our table did. The restaurant were asked to call a cab for me as we were on Store street, just down the road from the UCH. As I got into the cab, shaking, swollen faced, florid, raspy breathed, exhausted, in a weird semi-aware state all the restaurant manager did was ask for my name and number - there was now follow up to see how I was however, clearly, they were bricking it incase I did sue, or if I hadn't got to hospital as quick, my family suing. Good luck fighting the good fight.
Will never eat at this restaurant, and will tell my friends this story - have already uploaded it onto Facebook. I hope your boyfriend is ok!
ReplyDeleteWell I certainly won't be trying this restaurant now. Disgusting behaviour, I really hope ur Boyf recovers soon. Keep up raising awareness- people NEED to know.
ReplyDeleteThere are two sides to every story and I think we're hearing just one side here. I have been in life threatening situations and I have and will always pick up my phone and call 999 immediately.When my battery had died I borrowed and used someone elses. I would never rely on anyone else to do it for me, even when I was knocked off my bike! Also I wonder why you didn't simply pay the bill yourself? If your boyfriend was well enough to key in his pin number is it any wonder the restaurant may not have taken your plight that seriously. There have been so many instances of people pulling scams to get out of paying bills that it's hardly surprising they were not as co-operative and you'd like. The waiter also may well have not understood what a peanut allergy was. In Asian countries such an allergy is not common place. In that instance I would always have asked to speak to the Manager to ensure they properly understood the allergy problem, also I would always carry an epi pen. Peanuts may not be in the dish, but with Asian food it's easy enough for a stray one to land up in one's food.
ReplyDeleteTo all those asking why peanuts were not listed on the menu, well where do you draw the line? I know of people with allergies to everything from lime to dairy to parsley etc etc. Should restaurants have to list each and every single ingredient on the menu? Even MacDonalds doesn't do that!!
Now I'm no Troll. I've used my real name not Anonymous for the simple reason that this very one sided story could ruin this restaurant. Now this restaurant may be rubbish, I don't know but there appear to be quite a few holes in this sensationalist story which deserve an explanation if one is trying to get a restaurant blacklisted. What I do know is that nowadays we have a blame culture. If your boyfriend had died, would you be blaming the restaurant, or kicking yourself for not carrying an epi pen or using your Blackberry to call 999?
NB My Nephew has a serious Dairy, Honey, Orange and Nut allergy. We go prepared when we go out for dinner. We learn't the hard way when one time he ate some honey ice cream and went into shock at a restaurant. You know what the first thing his mother did once she realised what was happening? Scream at the top of her voice for someone to call 999 and then instinctively reach into her bag to do just that. In such a situation minutes matter, blaming others doesn't.
We are living in times of high awareness of food allergies. This is poor practice for a food provider.
ReplyDeleteTheir response is the epitome of bad, outdated PR.
"We apologise if you consider..."
Unacceptable. They need to re-train their staff, hire a new spokesperson and start operating with some level of transparency because there is simply no excuses for their response to any of the events that have unfolded.
Rose, this basically translates to failure to assist a person in danger. They had a duty to rescue which they clearly ignored. I know you don't want to sue but I think that this should, at least, be brought to the attention of the authorities, be it the police or whatever authority they get their licence from.That might give them the kick they need to stop this sort of event recurring.
ReplyDeleteHello, interesting blog and posts here. I also see some gaps in this. By all means the restaurant acted appallingly in a serious life threatening situation and the blame is with them. But it does strike me that nothing in this couples own actions points towards worrying about an allergy. ie: no mobile, no epipen, frequent restaurant meals. How are they so relaxed about it? As on the previous comment, i think if it happens i would have made a lot of noise and shout for help off everyone not just the waiters and i would of done it in a complete panic not quietly, if i was too panicked to use my own mobile i definitely would of been too panicked to keep it together at all with the waiters, but then in an emergency situation who knows how anyone reacts, some people just freeze and do nothing!. I would also avoid eating out often or just avoid it altogether. I'd rather be safe cooking at home than risk it for the sake of a restaurant meal. If you miss the social just invite friends over. People eat out so much in London and think nothing of it, and when there is such severe allergies, why? I would definitely not put my life on any restaurants hands. Especially when, as pointed out in other comments, it is all so geared out towards profit rather than any real experience. And its all overrated and overpriced in London, and that's not just restaurants but many other business too. This does not in any way excuse it and yes as consumers we should well expect to be catered for in a restaurant which business Is to cater for its customers. We should be able to be relaxed about eating out even with an allergy and that it be properly signed and provided for. If restaurants do not provide for it they will lose all business. And i am well surprised at the restaurant response, it really is no different to poisoning a customer with the restaurants food. In their situation i would have panicked even more than the girlfriend and tried done everything possible and more. We may well need the suing culture of the states, in this case i think it needs it. Another post compares it to an accident situation and i think its right, also, if a person that drives cars for a living, say a delivery company or something runs over someone they would face charges. How would it apply to a restaurant that gives its customer what is essentially poison to that person. And how can any company or anyone working at or running a restaurant not act accordingly in such situation, as well as preventing it in the first place.
ReplyDeletelearn to write you dipshit, sorry, vapid dipshit.....
ReplyDeleteThis all seems very OTT...
ReplyDeleteI was at their launch on Wednesday with a group of friends and had such an amazing time. I absolutely adored the food (but then again I love fish so Senkai was perfect for me!)
I'm lactose intolerant and allergic to wheat. I always carry my tablets with me and if in doubt always ask the server what's in my order. It seems strange to me that a peanut allergy sufferer wouldn't take a epi pen with them or make well known that he/she was severely allergic?
It's really awful when you go to a restaurant and have a bad experience - I know, I've been to some dodgy places! But Senkai? I think you might be over-reacting a little bit. They've never been anything but nice to me (I used to go when it was cocoon too!)
Also for those of you who are suddenly all 'anti' this place because of ONE review (a blog post, let alone a news article) don't be dissuaded. I say try it yourself, and if you too have the same horrendous experience THEN you have a right to slate it. Slander without actually having been there is just ignorant.
Anyway....my advice...buy a shirt with this logo on it: http://www.tips4mommies.com/wp-content/uploads/2011/04/no-peanuts-sign1.jpg
Best of luck!
So sorry to here about your horrible experience and how badly the restaurant behaved. I think your boyfriend really needs to get sorted out with an epipen, as unfortunately even the time taken for an ambulance to arrive can be too late for someone in anaphyalactic shock. My brother in law nearly died after being stung by a bee (the first time he had had a reaction so didn't know he had a problem), they were in the middle of the countryside and miles away from the help he needed, luckily he survived the 80 mile high speed car journey (his wife driving the car). He now carries an epipen everywhere with him - you need to act very fast in these situations. Hope he is making a good recovery.
ReplyDeleteAndrea,
ReplyDeleteYou're right, of course, I should find some friends with food allergens and head down there and see if they still act cackhandedly before I judge their ability to respond to an emergency, you know, because the food's quite good.
Strewth.
Andrea, the purpose of this blog was not to slag off Senkai. Rose made it clear that it was the restaurant's response to the emergency that she was unhappy about (and this despite mentions that the menu did not disclose such a common allergen as nuts or that Rose and her boyfriend were misinformed by the waiter).
ReplyDeleteFunny how the people who don't leave names sound suspiciously like restaurant staff!
ReplyDeleteHow pathetic.
I love ur blog so much !! I hope there's a winter season at my place....
ReplyDeletexx
I'm following you now!!
Feel free to check and follow my blog.
I'm a new blogger :)Keep in touch.
http://kekeangela.blogspot.com/
This story is so awful, my heart goes out to how panicked you must have felt.
ReplyDeleteI don't know if you are aware Rose, but Senkai has closed and gone into liquidation.
Seems us lot weren't the only ones uninterested in eating there!
Hamilton.